Job Description

Job Title: Manager (Community Services Programme)

Name of Employer: Westside Resource Centre CLG

Overall Purpose of Job: To oversee the day to day operations of the Westside Resource Centre. The manager will coordinate the safe and efficient operation of the centre as a social enterprise and support the company in providing a valuable resource to the local community.

Reports to: The Chief Executive Officer (CEO)

Management & Supervision

Supervision and support of staff – maintain staff files, time sheets and records

Assist the company in meeting its employment responsibilities in line with best practice

Organise staff meetings, provide communication and coordination of duties and rotas.

Measure staff performance – support and assist as necessary.

Implement company policy & procedures and assist in policy development

Ensure centre is adequately staffed – staff, placement workers and/or volunteers

Ensure centre is open at all appointed times – including evenings and weekends

Coordination of all room bookings, effective operation of centre towards its full potential

Customer Service

Provide a high level of customer service & liaise with all groups and individuals using the centre

Ensure clients are well catered for and that rooms, equipment, catering etc. are well presented

Deal with the public and any issues that arise including complaints

Maintain and enhance existing client base & develop new bookings

Social Enterprise - development of new services & ideas towards income generation

Support the CEO in promoting the service

Premises

Maintain the premises to a high standard and to all current regulations

Oversee all maintenance works, cleaning operations and buildings systems, alarms etc

Deputise for other members of staff who are on leave, open & close building as required

Support the CEO in ensuring that WRC meets it responsibilities as a landlord

Implement Health & Safety Policy,Complete routine financial records

Other

Provide reception services to the members of the public

Support the CEO in hosting and managing community events

Any other duties deemed appropriate by the CEO or the Board of Directors